The protection of your personal data has a high priority for ROCKETHOME GmbH. Therefore, we would like to inform you which personal data we collect during your visit to our websites ( and as well as during the use of our products (Connect portal and Smart Home app) based on, how they are used and which design options you have. We do not collect any personal data via our websites without your consent. You alone decide whether or not you want to disclose this data to us, for example in the context of a visit to the website, a registration, purchase, support request or similar.

Our privacy policy is intended to provide you with answers to the most important questions.

1. what data is collected and how is it used?

1.1 Websites (,

The use of our websites is generally possible without providing personal data.

1.1.1 Personal data

In the context of a registration, contact request (by email or via contact form), offer request or similar, you can voluntarily provide us with your personal data. We generally use your personal data to answer your inquiry, process your order, or provide you with access to special information or offers.

1.1.2 Non-personal data

When you access our websites, information is automatically collected in a log file that is not assigned to a specific person, for example

- shortened IP of the user
- if used, a login name
- time of access
- URL accessed
- the status of delivery
- the size of delivery
- the user agent used by the user

We use this information to determine the attractiveness of our websites and to improve their content. We store IP addresses for a maximum period of 52 weeks. The storage is done for reasons of data security, to ensure the stability and operational reliability of our system. (The legal basis is Article 6(1)(f) of the DS-GVO)
We reserve the right to statistically evaluate anonymized data records.

1.2 Webshop

The data entered by you when ordering in the webshop will be collected, processed and used by ROCKETHOME or service providers commissioned by it for the registration in the webshop and its use as well as for the processing of your orders in accordance with the provisions of the EU General Data Protection Regulation (in particular Article 6(1)(b) of the DS-GVO). ROCKETHOME GmbH and service providers commissioned by it are entitled to contact you for these purposes (according to the entry of your contact details, this can be done by post, email or telephone).

Registration and use here means the collection, processing and use of the data entered by you for the creation and provision of your webshop user account by ROCKETHOME.

Ordering of products and services here means the collection, processing and use of the data entered by you for the processing of the order. This includes the use and transfer of the data to commissioned service providers:inside for e.g. billing and delivery of the goods.

Your data will also be transferred to a credit agency, companies for the processing of the payment method selected by you and, if applicable, a collection agency, if the transfer is necessary and ROCKETHOME is entitled to do so in accordance with the statutory provisions.

The service providers mentioned in this privacy policy (logistics companies, service providers for on-site installation and for purposes of billing and payment activities, telephone customer support and for the operation of IT, sales partners, etc.) have been commissioned by ROCKETHOME in accordance with the provisions of data protection law and committed to the level of data protection and data security of ROCKETHOME.

Within the scope of this commitment, it has been stipulated, among other things, that the service providers only receive data that is required for the respective fulfillment of the order. You can be sure that ROCKETHOME as well as the respective commissioned service providers collect, process and use your personal data strictly confidentially and do not transmit it to unauthorized third parties.

If the payment is carried out via PayPal, the data of your PayPal account already set up or to be set up there will be collected directly by PayPal. ROCKETHOME will then only transmit the data necessary for the payment to PayPal.

ROCKETHOME reserves the right to transmit your data to a collection agency if invoices for duly rendered services and/or delivered products are not paid even after reminders have been sent.

1.3 Use of the platform Gemeinsam gegen Corona (

1.3.1 Personal data when registering at

As part of the registration process, we collect your email address. Furthermore you have to choose a username (pseudonym), which forms a bracket over all your posts. While your username is visible to everyone, only we as operators of have access to your email address.

In addition, you can record further data in your profile. In addition, you can define a signature (free text), which - depending on what you enter - may contain personal information. These details are voluntary, so you can decide for yourself which details you want to enter and publish. The data you enter is freely accessible in the context of your contributions.

We also record the IP address and the time stamp as proof as part of the registration and the agreement to the terms of use including these notes on the processing of personal data.

By recording the data during registration or in your profile, you consent to us processing this data and publishing it as described above (Article 6(1)(a) DSGVO). Your email address as well as the collected IP addresses and timestamps are furthermore necessary in order to fulfill the user contract (Article 6(1)(b) DSGVO).

You can revoke the consent you have given at any time or change the data you have stored in your profile at any time.

1.3.2 Personal data when using

When using, personal data is collected at various points:

- When using the contact form, if you are not logged in, your name and email address are collected and stored.
- When creating and deleting posts (this includes private messages and participation in surveys), the IP address from which the post was created or deleted is stored for documentation purposes and to prevent misuse.
- When changing central data of your user profile (email address, account activation, user password) as well as in case of failed login attempts, the IP address is also stored for documentation purposes and to prevent misuse.
- When visiting, log files about the use of the server are recorded, which also include the IP address of the access.

The collection of data in the contact form is done to enable contact and to archive the correspondence that takes place in the context of the operation of It is carried out pursuant to Article 6(1)(b) (performance of contract), (c) (legal obligation) and (f) (legitimate interests of the controller) DSGVO. The other data is stored pursuant to Article 6(1)(f) DSGVO in order to prevent misuse of the services offered on and, at the same time, to enable third parties to take action against any legal violations that may have occurred.

Note: Pursuant to Article 21 DSGVO, you have the right to object to the storage of data, provided that this is done on the basis of Article 6(1)(f) DSGVO and there are reasons arising from your particular situation. As a precaution, we point out that the collection of this data is necessary for the assertion, exercise or defense of legal claims.

1.3.3 Management of blacklists

We reserve the right to keep blocking lists of email addresses, domains or IP addresses if the corresponding address has been used as a basis for misuse of or if a house ban has been issued. The basis of the storage is also here Article 6 paragraph 1 letter f DSGVO. As a precaution, we would like to point out that, especially in the case of the blocking of domains or IP addresses, it is usually impossible or only possible with a disproportionate effort to inform the persons concerned (Article 14 (5) letter b DSGVO).

1.3.4 Use of cookies

When visiting, various cookies are created to ensure that you have a consistent user experience across all pages of Specifically, the following cookies may be created:

- A cookie (ending in _sid) stores a unique, random ID. This forms a bracket across all page views and ensures that your settings etc. are retained when you call up a new page.
- In another cookie (ends with _u) - if you are logged in - your internal user ID is stored. If you are not logged in, the guest user ID (usually 1) is stored here.
- A cookie (ends on _k) stores a key that is used for automatic login, if you have activated this function.
- A cookie (ends on _track) can be used to store which forums, topics and posts you have already read.
- Under certain circumstances, a cookie (ends in _lang) is created to store a language setting you have chosen.
- If you have participated in a poll without logging in, another cookie (includes poll) is created to store your vote and ensure that no multiple votes are made. These cookies are stored by your browser for a maximum of one year and are sent to us each time you visit the site. You can delete them at any time using the function "Delete all board cookies" offered in the forum or use a comparable function of your browser.

2. where will my data be processed?

Your data will be processed in Germany. To the extent permitted by law, data processing also takes place in European and non-European countries.

3. how secure is my data?

To protect your data from unauthorized access and misuse, we have taken extensive technical and operational security precautions in accordance with German and European law.

4. will my data be passed on to third parties?

In principle, the use of our websites is possible without entering personal data. In some cases, it may be necessary to pass on the data to third companies. Under certain circumstances, your data will be passed on to the following third parties exclusively within the framework of data protection legislation:

Service provider:innen: We engage service providers:in to perform certain activities on our behalf, such as processing purchases, hosting and securing our apps, shipping products, processing credit card payments, sending emails, sending text messages, managing support requests, providing advertising, analyzing the use of our websites and apps, tracking the effectiveness of our marketing campaigns, and allowing users:in to connect with their social networks. We may share information about you with these service providers to the extent necessary for the sole purpose of performing these services on our behalf and as permitted by law.

In certain cases, we are required by law to disclose information to a requesting government agency. Beyond that, we do not share data with third parties unless you have expressly consented.

5. will my usage behavior be evaluated, e.g. to improve ROCKETHOME's products?

Within the scope of legal regulations, we create usage profiles under a pseudonym. We can evaluate these for advertising and market research, in particular to improve our products. It is not possible to draw any direct conclusions about you. A linking of the profile data with further information about your person does not take place. In the following, we inform you about the procedures used on our websites and how you can object at any time.

5.1 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; "Google"). The use includes the operating mode "Universal Analytics". This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus to analyze the activities of users across devices. This privacy notice is provided by Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.

. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is § 15 para. 3 TMG or Art. 6 para. 1 lit. f DSGVO. The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. The deletion of data whose retention period has been reached takes place automatically once a month. For more information on terms of use and data protection, please visit

may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing this browser add-on( Opt-out cookies prevent the future collection of your data when visiting this website. To prevent collection by Universal Analytics across different devices, you must perform the opt-out on all systems used. If you click here, the opt-out cookie will be set:
Google Analytics activated

5.2 Google AdWords

This website uses the following Google AdWords features:
- Remarketing
- Interest Categories
- Similar Audiences
- Other Types of Interest-Based Advertising

We use these Google AdWords features to retarget visitors:inside this website to third-party websites or Internet users with specific interest profiles based on their Internet usage. We do not collect any personally identifiable information with our cookies, remarketing lists or other anonymous IDs.

6. how long will my data be stored?

We will retain your personal information for the period of time necessary to fulfill the purposes set forth in this Privacy Policy for which the personal information was collected, unless longer retention is required or permitted by law.

7. what rights do i have in relation to the handling of my data?

- Information
- Deletion
- Correction
- Objection

8. who is my contact person if I have questions about data protection at ROCKETHOME?

For questions or comments, email us at

9. responsible person

Represented by:
Dipl.-Kfm. Yüksel Sirmasac, Managing Director (CEO)
Dipl.-Inf. Sven Paeslack, Managing Director (COO)

Kartäuserwall 28e
50678 Köln

Phone: +49 (221) / 88 89 55 - 0
Fax: +49 (221) / 88 89 55 - 99